How To Contact Us
If you came to this page because you found a broken link or some other website problem that is not urgent, click here. If your problem IS urgent (if you're having problems with ordering or registration, or you have some other problem that needs a fast answer), please use the links in the Having Problems? section below.
Many of the questions you might have are probably answered in this website.
For specific issues, check the FAQ's (Frequently-Asked Questions). If you don't find the information or help you are looking for on these web pages, please contact us directly. Our business office is open Monday through Friday, though hours vary seasonally. If your call goes to voicemail, please leave a message with a phone number (including Area Code!) where you can be reached. We will get back to you as soon as possible. We do our best to deal with your concerns the way we wish other companies would handle our concerns!
Please note: The fastest way to get tech support is to use our Online Contact Tech Support Form. We are usually able to respond to tech support inquiries and requests within an hour. Calling or e-mailing the business office is NOT the fastest way to get tech support. For immediate assistance and additional information please visit our Tech Support page.
Having Problems?
If you are having problems using or installing MacGAMUT software,or if think you have found a program bug, please visit our Tech Support page. If you find you need to contact Technical Support or are having problems registering your software, use our Online Tech Support Form. If you're having trouble placing an order and need to contact our business office, use our Online Business Office Contact Form.
Have Suggestions?
If you have a suggestion about how we could improve MacGAMUT please let us know.
Want to Upgrade?
If you you want to upgrade your MacGAMUT User Disk software, there's no need to contact us. Simply go to our installers pages for assistance.
Bookstore Ordering?
Bookstores with established accounts may order by e-mailing us at office@macgamut.com. Be sure to include the following info: 1) identify the bookstore by both Zip Code and store name; 2) list the quantity required; 3) give a purchase order number. If you need to set up an account or update your account information, click here.
Are You An Instructor?
If you are an instructor who has adopted MacGAMUT software, or an instructor considering adoption, please go to the MacGAMUT Instructor page.
General Questions
For general questions about MacGAMUT please use our online Contact Form.
To contact us off the web:
146 North Hamilton Road, Suite 156
Gahanna, OH 43230-2600
USA
Phone our business office (toll-free from US and Canada): 1-800-305-8731
Fax our business office (toll-free from US and Canada): 1-877-370-1074 (please use this number for faxes only)
If you came to this page because you found a broken link or some other website problem that is not urgent: First, if your problem IS urgent (if you're having problems with ordering or registration, or you have some other problem that needs a fast answer), please use the links in the Having Problems? section above.
But if you are having a more general website problem: This is our brand new website, and we know some of it isn't quite the way it should be yet. However, we wanted to get the new, improved online ordering and registration parts of the website up as soon as we could, and it turned out we couldn't do that outside of our new website. So we're not entirely surprised if you've found a broken link or some other problem. We're still finding them too, and fixing them as we find them, but it's always possible you've found something no one else has noticed yet. So please e-mail web_master@macgamut.com and tell us what page the problem happened on, and what the problem is. If it's a missing link, tell us what you clicked and what the bad link is (might be something like /dl/Instructor_Guide_6.pdf, or perhaps a link to a page we had in our old website that we don't yet have in our new website). Thanks for your help and for your patience!
"Thanks for the very warm and personal response. I didn't expect one from the programmer herself! But then, when a piece of software is actually reasonably priced for a student's budget and is so simple to use yet such a valuable learning tool, what else should I expect? This is a great tool for ear training!" --T.G. Texas