Mac users: please note that MacGAMUT and MFun are not compatible with macOS Catalina. For more information about our plans, visit this page.
If you are having difficulty with anything having to do with our software, we'll do our best to help you. To arrive at the quickest solution for your problem, please follow this two-step process:
Check out A Quick Start Guide and the User Guide which are automatically installed on your computer when you install MacGAMUT software. You'll find both of these files in the MacGAMUT Work Folder in your computer's Documents (the User Guide will be in the Text Files folder inside that MacGAMUT Work Folder).
Check the FAQs to see if we've answered your question there. Chances are you'll be able to solve the problem immediately, without needing to contact tech support.
If your problem seems to be unique, and none of the suggestions above helps, then please email tech support, and include the following information in your message:
- Your name (both first and last).
- Your MacGAMUT Registration Number.
- The kind of computer (Mac, Windows, or both) and operating system (Macintosh 10.14, 10.13, 10.12, etc.; Windows 10, Windows 8, Windows 7, Vista) you're using.
- A copy of your start file.
- If you have installed different presets, a copy of the presets file you installed. AND, if you also are using different Rhythmic, Melodic, or Harmonic (Progressions) Dictation libraries, please send us the different libraries as well.
- If you are a student, what school you attend.
- In as much detail as possible, please explain exactly what the problem is.
Tech Support will get back to you as quickly as possible, but if we have to contact you for more information, it will obviously take longer to solve your problem. So please give us as much info as you possibly can to start with. Thanks for your help!
"Your website rocks! I just wanted to say thank you for your online tech help. I was having major sound problems, and I was easily able to fix them with the online directions!" --J.L., Ohio
"Thanks for the immediate answer and successful solution. I continue to be extremely impressed with your company in all aspects. I am the Chief Technical Officer of a software company, although we sell a very different kind of software. I know how difficult it can be. I look forward to working with the software." --M.N., New Jersey
"I really appreciate how you have helped me and how fast you reply to e-mails. MacGAMUT has superior tech support!" --M.V., Ontario
"I think one of these days I shall have to come to Columbus and take you out for a beer! IT WORKS! IT WORKS! IT WORKS! THANK YOU SO MUCH! Well, maybe a big steak and lobster dinner! This is worth more than a beer! I can't believe it. I might even get my first assignment in on time. Thanks!" --B.V.
"Thanks so much for your speedy assistance. Your suggestions were very useful in solving my problem. I did everything you told me to do, and the program is working perfectly now. I should be able to get A's in all my ear-training classes from now on!" --M.K., Missouri