MacGAMUT Tech Support

If you are having difficulty with anything having to do with MacGAMUT software, we'll do our best to help you. To arrive at the quickest solution for your problem, please follow this two-step process:

Step 1

You may be able to solve the problem immediately without even needing to contact Tech Support. Check the following resources to see if the answer is there:

  • Make sure you've downloaded and installed the latest MacGAMUT version (6.3.0 for both Windows and Macintosh). Hint: In general, you won't find info here about bugs that have been fixed because a list of bugs that have been fixed is included on the Web Installer pages. If you are using the latest version, you won't be bothered by those bugs, so there's no reason to waste your time here looking for questions you wouldn't have if you had already installed the latest version! If you are already using the latest version and are still having a problem, then read on!
  • If you don't have a start file: Use your Registration Number to register to receive your start file (click Register on the left side of this page or click REGISTER ONLINE at the top of this page).
  • If you want to install the latest version of MacGAMUT: click Installers on the left side of this page; then download and run the MacGAMUT 6 installer for your operating system. Make sure the installation process is complete.
  • If you can't download your start file from the link in your Registration Confirmation e-mail: The download process varies from browser to browser, and it may even be prevented by your anti-virus or security software. You may need to copy the link and paste it into your browser's address box. If you can't figure out how to download your file from this link, you may find it easier to Register again, using the same Registration Number and Name you registered with before, and download your file from the Registration complete! page. If your e-mail never arrives, re-registering and downloading your file from the Registration complete! page solves that problem too!
  • If you're trying to install MacGAMUT on Macintosh OS X 10.11 or higher and are getting a message saying it can't be installed, make sure you're using the 6.3.0 installer. Note: When you click on the installer to open it, you may get a message saying it’s from an developer and you shouldn't risk installing it. That message results from an apparent problem in OS X. The good news is that if you just click on the installer a second time, it will work fine. If this installer really were from an unidentified developer, your second click would just give you the same scary warning again instead of letting you continue with the installation. Click here to go to the Web Installer page.
  • If you're getting the "Sorry--sound doesn't seem to be working properly" alert on a Windows 10 computer, be sure you've updated to MacGAMUT version 6.3.0. If that doesn't solve the problem, see the next item.
  • If you're having problems with sound on a Windows 10, 8, 7, or Vista computer (for example, you don't hear any sound at all when you try to play the MacGAMUT exercises), click here for help in solving the problem. If that doesn't solve the problem, it could be that your computer system doesn't have any MIDI capabilities. If you don't have any output devices in your MIDI Out menu (under Sound) or if none of the output devices listed produces sound in MacGAMUT, click here for a solution. If you're having sound problems on a Windows XP computer, click here.
  • If you're having problems entering notes and accidentals on the right line and space, you may find it easier if you use the Magnify tool (Windows) or Zoom (Macintosh) to make the note entry area larger. For more info, check out I'm having trouble getting the notes and accidentals written on the right line or space on the staff under Questions about using MacGAMUT in the MacGAMUT FAQs.
  • If you have a MacGAMUT 2003 User CD and are still using MacGAMUT 2003 software, download and install your FREE UPGRADE to MacGAMUT 6.
  • If you get an error message that says some or all of MacGAMUT cannot be installed when you try to install MacGAMUT on a Windows computer: For most Windows users, installation is an easy and straightforward process, but your computer will not allow you to install MacGAMUT unless you are logged on with Administrator privileges. All you have to do is switch from whatever Windows user account you are currently using to an Administrator account. Then run the MacGAMUT installer again.
  • If you upgrade to a higher Macintosh version (from 10.11 to 10.12, for instance) and you get a message saying there is a problem with the Gamut font: When you upgrade, the new system doesn't necessarily transfer all the info about software you installed in your previous system. Fortunately, the problem is easy to fix. Just install MacGAMUT again, and the Gamut font will automatically be installed in the new system. We recommend installing the latest updated MacGAMUT Web Installer (click here to go to the Web Installer page) so that you'll also be installing the latest version of MacGAMUT software at the same time. In other words, for most folks, you can fix the problem by doing something you should do anyway!
  • Check out A Quick Start Guide and the User Guide which are automatically installed on your computer when you install MacGAMUT software. You'll find both of these files in the MacGAMUT Work Folder in your computer's Documents (the User Guide will be in the Text Files folder inside that MacGAMUT Work Folder).
  • If you're having trouble getting started with MacGAMUT 6, you'll find detailed instructions on this website for Getting Started.
  • If a MacGAMUT application shuts down when you try to open or save a file on a 64-bit Windows computer, click here for a solution.
  • If you are having difficulty accessing the original MacGAMUT Dictation libraries (MGRhythms 2003.mgr, MGMelodies 2003.mgm, and MGProgressions 2003.mgh) on your computer, click here to go to the library download page.
  • The MacGAMUT FAQs (Frequently Asked Questions) on this website have a wealth of information on a variety of topics, including many tech support issues.

Step 2

If your problem seems to be unique, and none of the suggestions above helps, then please contact us online, and include the following information in your message:

  • Your name (both first and last).
  • Your MacGAMUT Registration Number.
  • The kind of computer (Mac, Windows, or both) and operating system (Macintosh 10.12, 10.11, 10.10, etc.; Windows 10, Windows 8, Windows 7, Vista, Windows XP, Windows 98) you're using.
  • A copy of your start file.
  • If you have installed different presets, a copy of the presets file you installed. AND, if you also are using different Rhythmic, Melodic, or Harmonic (Progressions) Dictation libraries, please send us the different libraries as well.
  • If you are a student, what school you attend.
  • In case we need to phone you, your phone number, your city and state, and the best time to call in case e-mail doesn't solve your problem.
  • If you need to send a screen shot or a copy of your start file, presets file, or special libraries, it will save time if you send them as an e-mail attachment to TechSupport@macgamut.com in addition to completing and submitting the online tech support form.
  • In as much detail as possible, please explain exactly what the problem is. And, if at all possible, please send a screen shot that shows the problem:
    1. For Windows users: To make a copy of the active window, press ALT+PRINT SCREEN. Then paste the image into a text document.
    2. For Mac users: Use Grab (in the Utilities Folder in your Applications Folder). Double-click Grab to open it, and then choose “Window” from the Capture menu to take a snapshot of your MacGAMUT window.

Tech Support will get back to you as quickly as possible, but if we have to contact you for more information, it will obviously take longer to solve your problem. So please give us as much info as you possibly can to start with. Thanks for your help!

"Your website rocks! I just wanted to say thank you for your online tech help. I was having major sound problems, and I was easily able to fix them with the online directions!" --J.L., Ohio

"Thanks for the immediate answer and successful solution. I continue to be extremely impressed with your company in all aspects. I am the Chief Technical Officer of a software company, although we sell a very different kind of software. I know how difficult it can be. I look forward to working with the software." --M.N., New Jersey

"I really appreciate how you have helped me and how fast you reply to e-mails. MacGAMUT has superior tech support!" --M.V., Ontario

"I think one of these days I shall have to come to Columbus and take you out for a beer! IT WORKS! IT WORKS! IT WORKS! THANK YOU SO MUCH! Well, maybe a big steak and lobster dinner! This is worth more than a beer! I can't believe it. I might even get my first assignment in on time. Thanks!" --B.V.

"Thanks so much for your speedy assistance. Your suggestions were very useful in solving my problem. I did everything you told me to do, and the program is working perfectly now. I should be able to get A's in all my ear-training classes from now on!" --M.K., Missouri

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